Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return window You have 30 days from the date your order is delivered to request a return.

Conditions for a return To be eligible, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, with all tags and accessories included
  • Accompanied by proof of purchase (order number or confirmation email)

How to start a return Email us at contact.runearn@gmail.com with your order number and the reason for the return. Our team will reply within 1–2 business days with the return instructions and address. Please do not send items back before contacting us.

Return shipping costs

  • If the return is due to our error (you received a defective, damaged, or incorrect item), we cover the return shipping and send a replacement or full refund.
  • For all other returns (change of mind, wrong size, etc.), the customer is responsible for the return shipping cost.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval of your refund. If approved, the refund is issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Damaged, defective, or wrong items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact.runearn@gmail.com with photos. We will arrange a free replacement or a full refund, including any shipping costs.

Exchanges The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the item you want.

Order cancellations You may cancel your order for a full refund as long as it has not yet been shipped. Once an order is shipped, the standard return policy applies.

Non-returnable items Gift cards and items marked as "final sale" cannot be returned or refunded, unless they arrive damaged or defective.

If you have any questions about returns or refunds, reach us at contact.runearn@gmail.com.